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APP shopping disputes become a new hotspot complaint Industry and Commerce Department reminds citizens not to trust "promotion" and "promotion" of online shopping

时间:2018-01-02 10:47:26 Source: Guangxi News Network Time: 2018-01-02 10:47:26

New Year's Day holiday Liuzhou 12315 received 124 complaint reports and consultation telephones

APP shopping disputes become a new hotspot in complaints

The industry and commerce department reminds citizens not to trust the "promotion", "promotion", etc. of online shopping

The New Year's Day holiday is over. On the afternoon of January 1, the reporter learned from the 12315 Command Center of Liuzhou City Administration of Industry and Commerce that the center received 124 complaint and report consultation calls during the three-day long holiday, a slight decrease compared with the New Year's Day holiday last year. The complaints mainly related to catering and accommodation, mobile phone services, and car purchase disputes. Disputes arising from shopping on APP have become a new hotspot of complaints.

One year ago, Mr. Li purchased a 100 yuan food and beverage voucher for 92 yuan through a bank app, which he has forgotten to use. Until recently, the APP sent a "coupon will expire" message, and he noticed that the coupon will expire after December 31, 2017.

On the 30th of last month, Li and his family came to Tan Middle Road Restaurant for consumption. When presenting the coupon for checkout, they were informed that the restaurant and the bank had terminated the cooperation agreement and the corresponding credit card machine was cancelled.

Without any notice, the coupons purchased with real money are void, and no refund is available. Li expressed astonishment and dissatisfaction with this statement, and then dialed 12315 to complain.

Law enforcement officers rushed to the scene for mediation, and the restaurant manager finally acknowledged the mistake and agreed to use the discount card.

Like Li, students who are still in high school, Yu also encountered the troubles brought by APP shopping. On the 20th of last month, he saw a vivo phone worth 2999 yuan on an app and was participating in a bargain. After bargaining with WeChat, he finally bought the phone for only 500 yuan. A few days later, he received the mobile phone, only to discover that it turned out to be a fake fake vivo. Then contact customer service, no one has been answering. In desperation, last month he filed a complaint with 12315.

The investigation of the industry and commerce department found that the delivery address of the mobile phone was a company in Shenzhen. According to related regulations such as territorial management, the Liuzhou Industry and Commerce Department generally can only mediate disputes between consumers and local registered merchants in Liuzhou, and only recommends that the student complain to the Shenzhen Industry and Commerce Department.

Industry and commerce departments remind consumers that online consumption should not be trusted with "promotion" and "promotion" and other reasons. If you have questions about shopping, you can choose cash on delivery, but you must check the goods on the spot when receiving. If you find that there is a problem with the product, do not pay first, and you should immediately communicate with the courier company and the seller. 2

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